PRIVACY POLICY – SMARTBEE

Last updated: 21.04.2021.

SMARTBEE respects the privacy of customers and website visitors and processes personal information only for legitimate business and legal purposes.

1. INFORMATION WE COLLECT

We collect only information reasonably necessary to operate our online store, process orders, arrange delivery, provide customer support and meet applicable legal and administrative requirements.

This may include your name, billing and shipping address, email address, phone number, order and transaction information, information required for shipping or customs processing, and customer-support communications.

2. HOW WE USE INFORMATION

We use information to process and manage orders, arrange shipping and delivery, provide order and payment confirmations, provide customer support, handle complaints, returns, refunds and warranty requests, prevent fraud, and meet accounting, tax, customs and other legal requirements.

3. PAYMENT CARD INFORMATION

Where card payment is available, payment card details are processed within the secure environment of the payment service provider/acquiring bank. SMARTBEE does not store complete payment card numbers or card security codes.

4. SHARING OF INFORMATION

Necessary information may be shared with service providers involved in completing an order, including payment processors, banks, shipping carriers, customs-related service providers and technical service providers, as well as competent authorities where required by law. Access is limited to information reasonably necessary for the relevant purpose.

5. MARKETING COMMUNICATIONS

Marketing communications are sent only where permitted by applicable law and where the appropriate consent or other legal basis exists. Customers may unsubscribe using the available unsubscribe method.

6. DATA PROTECTION & RETENTION

Customer information is treated as confidential and protected by reasonable technical and organizational measures. Access is limited to persons and service providers who require the information for legitimate business purposes. Information is retained only for as long as reasonably necessary for the relevant purpose and applicable legal obligations.

7. YOUR PRIVACY RIGHTS

Depending on applicable data-protection law, you may have rights concerning access to, correction of, deletion of or restriction of the processing of your personal information.

8. PRIVACY CONTACT

For privacy-related questions or requests, contact support@smartbee.rs.