Frequently Asked Questions

General
What is bee venom? +

Bee venom, also known as apitoxin, is a colorless, acidic liquid produced in the abdomens of worker bees. It contains pharmacologically important constituents such as melittin, apamin, hyaluronidase, phospholipase, and histamine.

How is bee venom used? +

Bee venom therapy is utilized in apitherapy for treating conditions like rheumatism and joint diseases due to its anticoagulant and anti-inflammatory properties. It's also used for treating rheumatic diseases, multiple sclerosis, high blood pressure, sciatica, psoriasis, various skin conditions, and burns. Additionally, bee venom is increasingly incorporated into cosmetic and pharmaceutical products, including creams and serums.

What is the Smart-Bee venom collector? +

The Smart-Bee venom collector is an electronic device designed for beekeepers to collect bee venom efficiently. It features automatic operation, low power consumption, and can be powered by a built-in high-capacity battery or various portable USB sources. Each device can serve multiple panels simultaneously, reducing the total time required for collection.

How does the Smart-Bee collector ensure the safety of bees during venom collection? +

The Smart-Bee device is designed to be bee-friendly, ensuring that the collection process is harmless to the bees. When a bee stings into the hard surface of the collecting panel, the stinger doesn't get caught, allowing the bee to pull it out easily without injury.

How many hives can the device serve? +

Depending on the model from 1 to 10 hives.

What to use to power the collector? +

Any device that has a USB output. Professional models have a built-in high-capacity battery. All sets can be solar powered and recharged.

Do I need anything else with the purchased set to collect bee venom? +

No, SMARTBEE Bee Venom Collectors come complete and ready to use right out of the box.

Can the device be used in all seasons? +

The device can be used during most of the active beekeeping season. However, performance may vary depending on temperature and humidity. For best results, use it in warm and dry weather.

Are the panels reusable and how long do they last? +

The panels are made of high-quality plastic and stainless steel wires, allowing them to be reused an unlimited number of times.

How long does it take to collect? +

From 30-35 minutes per hive, after which it must rest for an hour, and after that, you can repeat the collection. Twice during the day. During the rest of the hive, you can place the panel(s) on another hive(s).

How long can the collected bee venom remain unscraped on the glass? +

The shorter the time it is on the glass, the better, because by nature, bee venom oxidizes and changes its properties in the air and sun.

How much bee venom can I expect after collecting? +

- 0.04 - 0.2 grams

  • The amount may vary depending on factors such as the health and strength of the hive, outdoor temperature, and the season.
Are protective measures required when scraping and cleaning the panels? +

When scraping and cleaning the panels, it is recommended to use protective equipment such as gloves and a mask, and to carry out the process in a well-ventilated area.

How to clean the panel when we have finished collecting? +

Use a cotton or, preferably, woolen cloth and alcohol with a concentration greater than 65%.

How should collected venom be stored and how long does it remain usable? +

Collected venom should be carefully scraped off the glass, stored in an airtight glass container, and kept in a freezer at around -15 °C. Properly stored, bee venom can retain its properties for up to five years.

Payment
What are the payment options? +

- We use PayPal or Bank transfer.

  • If you do not have a PayPal account, you can make a payment as a PayPal guest payment (for some countries).
Shipping
How long does shipping usually take? +

For Europe, it takes 7-10 business days, and for America and Oceania, it takes 7-14 business days.

Warranty
Is there a warranty on the devices and what does it cover? +

Yes, all SmartBee devices come with a warranty. It covers manufacturing defects and malfunctions under normal use. Please contact our support team if you need assistance at:support@smartbee.rs

What should I do if a panel stops working or a malfunction occurs? +

In case of malfunction, please contact our customer support at:support@smartbee.rs. We will help you troubleshoot the issue, and if necessary, arrange repair or replacement under warranty conditions.

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